Why customer service is the best marketing -- Randy C. Hice Returning to Houston for the annual Microsoft World Wide Partners Conference this year brought back memories: some dim, some vivid. I was posted in Houston around 1989 for 2.5 years.
Dual regulation may provide a test of two distinct regulatory approaches. The U.S. Food and Drug...
Conclusion Randy C. Hice Okay, I’m scratching the surface of the iPhone, but am still giddy...
Worth the Wait? Randy Hice Well, let me say that the iPhone is an astounding piece of design engineering. Although from a hardware engineering standpoint, my iPhone lasted two weeks before developing OS problems
i-Day Randy C. Hice The date was out of the bag: July 11th was D-day, or i-Day, or … whatever. My strategy was cunning and complete.
Biding my Time Randy C. Hice I am a gadget addict, and I had been monitoring the iPhone saga since v 1.0 arrived last year. The moment it was leaked last December that there would be an iPhone that could operate on the ATT 3G network, I began to scan the discussion groups and news services to see when it would be released
span class="deckteaser">Intro, aka Technical Swimming Talk Randy C. Hice I am a gadget addict, and I had been monitoring the iPhone saga since v 1.0 arrived last year. The moment it was leaked last December that there would be an iPhone that could operate on the ATT 3G network, I began to scan the discussion groups and news services to see when it would be released
Scratching the surface and still giddy Randy C. Hice I am a gadget addict, and I had been monitoring the iPhone saga since v 1.0 arrived last year. The moment it was leaked last December that there would be an iPhone that could operate on the ATT 3G network, I began to scan the discussion groups and news services to see when it would be released.
When creativity and epochal intellect intersect Randy C. Hice Kalamazoo Central High School (KCHS) graduated two people of whom you may have heard: Derek Jeter, star shortstop for the New York Yankees, and James McDivitt, Gemini/Apollo astronaut. However, the KHCS alumnus who has had the greatest impact on the planet is George Gerpheide.
Lessons from a marketing juggernaut Randy C. Hice There's only slight motion on the ninth deck as I write this screed from The Cove, a secluded adults-only bar atop the Disney Cruise ship Wonder
The rise of Second Life as a business tool: I wonder what Bizarro is doing… One of the tests of a great author is whether the characters in a book can creep into your non-reading life, and cause you to empathize with their plight, contemplate their mood and speculate on their future.
A review of Lab Automation 2007 Randy C. Hice My arrival into Palm Springs for Lab Automation 2007 was under the cloak of darkness, but I was able to tell that the airport was surprisingly Spartan and diminutive. No jetways here folks, and I wondered if some of the elderly passengers planned to toss their bags to the tarmac and rappel down. The next morning, as I drove to the Palm Springs Convention Center for the show, it struck me that the city appeared to have been the site of an atomic blast, maybe 50 or 60 years ago, and the only living things
The landscape is littered with the remains of failed projects that could have been saved if just a few key elements were addressed Randy C. Hice Preparation for informatics projects is at least half the battle, if not 80 percent of it. Successful projects require up-front planning prior to the rubber meeting the road.
Why some vendors won’t succeed Randy C. Hice As you might imagine, the Hice household is not a boring place. There’s plenty of riding bikes down staircases, popping wheelies in the driveway, bailing headfirst down the playhouse firefighter’s pole, and sailing off the back deck with an umbrella to see if it will break a fall. Of course, that’s just me; my kids are somewhat more reserved. My nine-year-old spends a lot of time hopping his Razor over obstacles in the driveway
Spammers are on notice Randy C. Hice It all started as an epic power play in the first grade. My son Colin had prevailed through shrewd bargaining, fast talking, and not a small amount of politicking. So, one day, he brought home Frogsey, a small aquarium habitat, and a shaker of dried bloodworms. Frogsey’s digs are right next to the coffee maker, and I always make a racket when I fire the thing up to grind and brew my home-roasted beans. The first morning after Frogsey’s adoption, I came downstairs, and found Frogsey floating
Informatics jobs in Puerto Rico are setting sail Randy C. Hice A soft Caribbean breeze wafts through my open window. Below, the murmur of poolside guests provides an abrasive edge to an otherwise serene night. The idyllic setting is slowly dissipating the day's tensions from the psyches of people clamoring around the odd-shaped pool. But I'm in a foul and dark mood. My angst level has escalated in discrete steps for hours now. Is it too much to ask for a mojito in Puerto Rico? A short time ago, I skulked down
The most expensive choice you will ever make Randy C. Hice Lessons are good, lessons are safe, and lessons are wise. I wish I could sometimes be as convincing when I see “bail-out projects.” This is when you get the call that a customer has been implementing an informatics project and things have gone woefully wrong. In every case I’ve seen in the past six or eight years, the root cause came down to money
Who’s REALLY behind the LIMSfinder curtain? Matt Lally, Publisher, Scientific Computing As a matter of routine, Scientific Computing monitors a great many Web sites, mailing lists, and a variety of laboratory informatics vendor information that is sent to us. We have been particularly interested in the increased chatter posted to a specific Web site, LIMSfinder.com, and in the tone of various contributions made by a writer using the pseudonym “Ephraim Gadsby.”
Hostile takeover without the paperwork Randy C. Hice The plan was hatched out of boredom, pure and simple, and we pondered the legal ramifications warily. Two conspirators and I crouched under the grandstands. A few feet above, 1,000 spectators huddled, eyeing the pool where, years earlier, the 1960 U.S. Olympic Trials had been conducted. Since those days, the pool had fallen on harsh times. Leaks caused fresh water to be required at such a rate
Disaster is in the eyes of the beholder Randy C. Hice Disaster is a relative term. To a high school senior, a freakish case of acne prior to the prom is a major disaster. To the IT professional, a wayward rat biting through a cable can invoke disaster. But I’m sure neither of these individuals would ever slide the scale of definition to the disaster setting if they had lived through a natural catastrophe. Disaster recovery is in the news again; too soon for some, and not soon enough for others
Remembering Digital’s Ken Olsen Randy C. Hice My boss, Doug, had witnessed another member of our unit make insulting comments to me during a unit meeting. He asked me into his office the next day to compliment my restraint. “I would have expected you to retaliate in the meeting, you really are maturing
Notes from the road… Randy C. Hice I'm on a train somewhere in Switzerland, nearing the Italian border. The Alps are screaming past with intricate matrices of dormant vineyards covering the foothills. I'm daydreaming of how many people on this train are listening to something from the group War (City Country City) on an iPod. None likely. Statistically, probably no one else in Switzerland or Italy is listening to Lee Oskar
What will become of big conferences, and what can be done to save them? Randy C. Hice The Lincoln Town Car is a soulless behemoth of a vehicle with all of the storied agility of a coal barge. What passes as a poor man’s limo in some circles, glows as a beacon of poor judgment in terms of the driver having mistaken raw tonnage with automotive quality
Can the penetration of a company into the informatics sector lead big firms to the Promised Land? Randy C. Hice The pedigree of the firm has less to do with your chances of success than the skill set of that person who shoulders the burden of defining, designing and containing your informatics initiative.
When news travels too fast Randy C. Hice Sometimes my research for a Scientific Computing & Instrumentation column starts in one direction, then something occurs that spins it into another direction. In some cases, the catalyst is a historic event …
Spam is killing us all, and the true pessimists of the world are claiming that e-mail is doomed because of spam. I don't agree for a lot of reasons, but I sure as hell do agree that our friends comprising The 108th Congress of the United States of America had a serious lapse of logic when they passed the "CAN-SPAM Act" recently.
Those poor programmers at Nokia, Siemans and Motorola. When we hit the 'on' button on our phones, thousands of lines of their intricate code simply fly by unnoticed as the phone powers up. Most people have noticed cellular phones have gotten smaller, but not as many have noticed they are a lot smarter.
Have you opened the door to hackers? Randy C. Hice We were ready to spring the trap. When Mark logged out and walked away from his terminal, we came over and logged into our own account. We then copied over a VAX DCL procedure and ran it. Snickering, we slinked back to our chairs. Mark returned.